Home » Faq

1. Q: What is the minimum order quantity? 
  A Ten or more pcs as your need. 
2. Q: What is the production and delivery time? 
  Production time is from 7 to 15 days. Depending on the quantity     and model. 
3. Can I order a sample? 
  Yes. we will send a sample to you by shipping or DHL/TNT, but you must pay the sample and shipping or 
      DHL/TNT fee. 
4. Can we use our own shipping agent? 
  Yes, you can. 
5. Can we mix the 20ft/40ft/40HQ container? 
  Yes, you can mix it , you can mix 2-5 models in a 20FCL container for our led lighting
  A nd you can mix 2-4 model in a 40FCL or 40HQ container for our  stage lights
6. Can we use our own logo or design for sticker ? 
  Yes, you can. We welcome OEM. Please send email to us more details.
7. How often do you develop new models? 
  We regularly develop 1 new model five months.
8. If I want to visit your factory, which is the nearest international airport?
  BaiYun is the nearest international airport. 
9. Do you have CE? 
  A lot of our goods have CE certificate. 
10. How about your packing? 
  Our packing is flight case and carton. 
11. How about your Warranty? 
  In a normal circumstance, we offer 1‰ free Spare Parts (based on the quantity ordered) to our customers. 
      And all goods are covered by us warranties and/or guarantees for a period of 12 months. Goods returned 
     under warranty must be accompanied by a valid receipt. We endeavor to get any warranty issues resolved 
     with as little delay as possible. Where necessary, goods will be returned to us for inspection and report. We 
     cannot issue a refund for items found to be faulty, warranty replacements will be supplied.
      Pro global or it's respective owners can assume no responsibility for misuse, incorrect fitment or 
      application by the consumer. Or consequential loss resulting from a product that may be faulty.

      Pro global will not accept responsibility for carriage costs incurred in returning goods or for any 
      fitting/removal costs involved in warranty items.

12. What is your Terms of Payment? 
  Terms of Payment: T/T or western Union at sight. 

How will you shipping by order?
Pro global is a highly customer oriented company, Customer first, service forever, and we also Provide freight as below:

1. China region (Taiwan, mainland China, Hong Kong, Macau) \ International \ China Express \ Vietnam Express \ Cambodia Express…

2. Air, sea, land transport, customs clearance, logistics, warehousing, distribution and other services B2C e-commerce.

3. For the customer request to provide customized logistics solutions, budgeting, control of logistics costs

4. International Detail as Below:

1) Air Agent: EK, UPS,Air France....

2) Express Agent: DHL, UPS, FedEx, TNT, and EMS…